A. Dispute Resolution
This Dispute Resolution Process is for the ORA, and not any disputes or disagreements with the Condominium Corporation. Please discuss any issues about the operations of the Condominium Corporation directly with them. Key is happy to provide any documents you may need for those direct discussions.
ORA Ref: Schedule D
Formal and Informal Processes to Dispute

Informal Process
If there is a dispute, disagreement or alleged breach between Key and you about any aspects of this Agreement, we both agree to first discuss the problem and negotiate in good faith.
If we cannot resolve the concern in good faith within twenty-eight (28) days, we will then jointly appoint a mediator to help in settling the dispute. If we cannot agree on the mediator in the time frame stipulated by this section, either of us can request a Justice of the Superior Court of Justice to appoint the mediator. We will share the costs of the mediator equally.
If we cannot resolve the dispute within sixty (60) days of the date of the mediator’s appointment, either one of us can give written notice to the other party of our desire to submit the dispute to arbitration as outlined under Section 2 of the ORA.
ORA Ref: Schedule D.1
Formal Process
Any dispute that cannot be resolved informally will begin arbitration. The arbitration will be in accordance to the rules of the International Commercial Arbitration Act, Ontario. The procedure mandated by the International Commercial Arbitration Act will be modified as follows:
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1
The arbitration will be conducted at a location determined by the parties by a single arbitrator with suitable expertise and agreed to by both Key and you within fourteen (14) calendar days of the Notice Date. If we cannot agree on the arbitrator in that time frame, either one of us can request a Justice of the Superior Court of Justice appoint the arbitrator;
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2
With both our consent, the arbitrator may, for the purpose of encouraging dispute resolution, use mediation, conciliation or other procedures at any time during the arbitration proceedings, without being disqualified from resuming their role as arbitrator;
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3
The arbitrator will establish the procedural rules within fourteen (14) days of their appointment, start the arbitration hearing within twenty-eight (28) days of their appointment, and complete the arbitration within forty-two (42) days of the date it is commenced. The arbitrator will render a decision in writing within fourteen (14) days after the arbitration is completed. Their decision will be final and binding on the parties;
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4
If the arbitrator is unable to complete the mediation, a successor will be appointed in the same manner as the original appointment;
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5
The costs of the arbitration (including their costs, fees and expenses of counsel, and expert and witness fees) will be at the discretion of the arbitrator. They have the power to make any award which is just in the circumstances.
ORA Ref: Schedule D.2
Performance Notwithstanding Dispute
While any mediation or arbitration is underway on a bona fide dispute, no default will be deemed to have occurred for the subject matter of the mediation or arbitration.
ORA Ref: Schedule D.3